Orders ship the same business day when placed before 12:00pm MT, Monday through Friday. Free standard shipping on orders over $250.
Orders placed before 12:00pm Mountain Time, Monday–Friday, are dispatched the same business day. Orders placed after that cutoff, on weekends, or on federal holidays are dispatched the next business day.
Occasionally an order requires additional verification before release. If so, we will contact you promptly — this may add one business day.
| Method | Estimated Transit | Cost |
|---|---|---|
| Standard | 5–7 business days | FREE on orders over $250 — $7.95 otherwise |
| FedEx 2-Day | 2 business days | $14.95 |
| FedEx Standard Overnight | 1 business day | $34.95 |
| USPS Priority Mail | 2–4 business days | $9.95 |
Rates are calculated at checkout based on destination and order weight. All shipments originate from our U.S.-based facility.
Transit times are estimates provided by the carrier and are counted in business days from dispatch, not from order placement. We cannot guarantee delivery dates and are not responsible for carrier delays caused by weather, mechanical issues, or other circumstances outside our control.
A tracking number is emailed as soon as your shipment leaves our facility. You can also view tracking from your account under Order History. Please allow several hours for the carrier to register the first scan.
All orders ship in plain outer packaging with no product branding visible. Vials are secured in protective foam inserts. Certificates of Analysis (COAs) are available upon request for applicable products.
Lyophilized products are stable at ambient temperature for the duration of standard transit and do not require refrigerated shipping. Upon receipt, store products according to the conditions listed on each product page — typically −20°C for sealed vials.
If a shipment is delayed significantly in transit, contact us and we will assess whether a replacement is warranted.
We currently ship within the United States only. We do not ship to P.O. boxes for expedited services, and we cannot ship to freight forwarders.
It is the purchaser's responsibility to ensure that the products ordered may lawfully be received at the delivery address. We reserve the right to refuse shipment to any address at our discretion.
Please verify your shipping address before completing checkout. We are not responsible for orders delivered to an incorrectly entered address. Address changes can only be made before dispatch; contact us immediately if a correction is needed.
Carrier address-correction fees incurred due to an inaccurate address will be passed on to the customer.
If tracking shows delivered but the package has not arrived, check with neighbors and your local carrier facility first, then contact us within 7 days so we can open an investigation. See our Refund & Returns Policy for how lost shipments are resolved.
Shipping questions: support@lyfewellness.net · Monday–Friday, 9am–5pm MT