1. Summary

We want you to receive exactly what you ordered, in the condition you expect. This policy explains when returns are accepted, how refunds are processed, and what to do if something arrives wrong.

2. Return Eligibility

To be eligible for a return, an item must be:

• Unopened, with all seals and tamper-evident packaging fully intact
• In its original packaging and condition as shipped
• Requested within 14 calendar days of the delivery date
• Accompanied by a Return Authorization number issued by our support team

Returns shipped without a Return Authorization number cannot be processed. Return shipping costs are the customer's responsibility unless the return results from our error.

3. Non-Returnable Items

Because these are research materials whose integrity cannot be verified once they leave our control, the following cannot be returned:

• Any vial that has been opened, punctured, or had its seal broken
• Products that have been reconstituted
• Products stored outside the conditions specified on the product page
• Items returned more than 14 days after delivery
• Clearance or final-sale items marked as such at the time of purchase

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or does not match what you ordered, contact us within 72 hours of delivery with:

• Your order number
• Photographs of the damaged item and the outer packaging
• A brief description of the issue

We will send a replacement or issue a full refund, including original shipping, at no cost to you. You will not be asked to return a damaged item unless we specifically request it.

5. How to Request a Return

1. Email support@lyfepeptides.com with your order number and the reason for the return.
2. Our team will confirm eligibility, usually within one business day.
3. If approved, you will receive a Return Authorization number and return instructions.
4. Ship the item back using a trackable method, with the RA number clearly marked.
5. Once received and inspected, we will process your refund.

6. Refund Processing

Approved refunds are issued to the original payment method. Please allow 5–10 business days after we receive and inspect the return for the refund to appear, depending on your bank or card issuer.

Original shipping charges are non-refundable except where the return results from our error. A restocking fee of up to 15% may apply to returns that are not the result of our error.

7. Order Cancellations

Orders may be cancelled at no charge if the request is received before the order has shipped. Because we dispatch same-day on orders placed before 12pm MT, cancellation windows can be short. Once an order has shipped, the return process above applies.

8. Lost or Stolen Shipments

If tracking shows delivery but you did not receive the package, contact us within 7 days. We will open a carrier investigation. For packages confirmed lost in transit, we will replace the order or issue a refund. We are not responsible for packages marked delivered to an address you provided incorrectly.

9. Chargebacks

Please contact us before initiating a chargeback. Most issues are resolved quickly and directly. Chargebacks filed without prior contact may result in account suspension, and we reserve the right to contest disputes with supporting documentation.

10. Contact

Questions about returns or refunds: support@lyfepeptides.com · Monday–Friday, 9am–5pm MT