Due to the nature of our research-use-only products, all sales are final. We do not accept returns or exchanges and do not provide refunds for changes of mind, ordering errors, or unused/unwanted products.
If your order arrives damaged, contains an incorrect item, or is missing an item, contact LYFE Wellness within 48 hours of delivery with your order number and clear photos of the package and items received.
After reviewing the issue, LYFE Wellness may provide a replacement, store credit, or, when appropriate, a refund at our discretion.
Once an order has been shipped, LYFE Wellness is not responsible for delays, loss, theft, or delivery issues caused by the carrier or an incorrect address provided by the customer. Customers should contact the carrier to initiate a claim or delivery investigation.
For quality-control and product-integrity reasons, we cannot accept returns of opened or unopened research-use products, including research compounds and temperature-sensitive materials.
Nothing in this policy limits LYFE Wellness's ability to correct an error on our part, including shipping an incorrect item or addressing an item damaged before or during fulfillment.